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| - I love the food here, I've never gotten something that I didn't like. The customer service is hit or miss. However, this morning was awful.
There were 4 people in line when I came in, no biggie - actually that's the least amount of people I've ever been behind. The young man taking the orders, not only mumbled every word, he also spoke extremely softly - I heard the two customers before me say "Huh?" or "Excuse Me?" several times for him to speak up, while placing their orders.
The employee that was taking money was polite, noticeably stressed, but polite. After paying for my breakfast sandwich, I stepped aside to wait.
The other busy bees were running around between the back of the house and front counter getting bagels made, sliced, toasted, boxed... While waiting, I couldn't help but notice the orders that were coming out before mine - 3 out of the 4 were wrong. Wrong bagels in a Baker's Dozen box, the other box's bagels weren't sliced, another gourmet bagel was the wrong bagel all together... I've never seen that many missteps from the employees!
Also while waiting (it took quite a while for my order), I overheard someone, who I'm assuming is the Manager, complaining to another customer her annoyance in having to train other employees and how she just "didn't have time for such nonsense." Hmm..
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