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| - THE ONLY REASON THIS PLACE EVEN GOT TWO STARS IS BECAUSE THE DRINKS WERE PRETTY GOOD!!!
When in there for lunch today (Sunday) was pretty impressed with the decor and music...
They were pretty busy inside (had a huge party of about 20 maybe) so it took awhile for our drink order to be taken (understandable)
Drinks came... pretty good stuff
My sister and I shared a Caesar Salad and Marg Pizza... Caesar Salad came out we began eating... I find a DEAD BUG in it. It took awhile for the waitress to come over for me to tell her what was in my salad... by that time our pizza had come out... I was TOO GROSSED OUT to even want to eat it. The manager (I am assuming... she never said who she was or gave a name) seemed shocked that we didn't want the pizza and proceeded to ask why we didn't want the pizza. I told her there was a bug in my salad and didn't want to eat anything anymore, and said she could go look at the DEAD BUG on my plate to see why I was grossed out. She left and came back to explain that their were no bugs in their kitchen, but that it was the type of bug that comes in the salad when it's shipped, but that they did wash the lettuce (obviously not well enough, I'm the customer why am I getting a lesson on eating when I've eaten countless salads in my life)... she never asked if there was anything else they could do or offer to buy a round of drinks, or offer for a free pizza on our next visit (nothing to try and help remedy the problem) AND we ordered another round of drinks and still waited more than what I believe should have been appropriate for a table that was unsatisfied with what was going on.
We were then not followed up with by her, or even acknowledged again. In the end it's not the servers fault that this had happen, but being in the hospitality industry I understand what GOOD customer service is, and when you apparently don't care about a table... We were charged for everything, the waitress had to take the check back to take off salad and pizza.
It is a shame the manager could care less about this event.. I'm normally VERY forgiving when stuff like this happens, but how the situation was handled infuriates me and I am very unhappy with my experience at this establishment.
If your place is going to be busy with a big party, OVER STAFF!!! Have more than one person at the bar, and have one server taking care of the HUGE party.
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