I have continued to be disappointed with Pusateri's over the years and stopped in last week just after their grand opening following the devastating fire that they had. Sadly, nothing has changed. Customer service is still not very good. I waited in line at the butcher counter, and once my number was called, asked the butcher if he could cut me a rib roast of about 3 lbs. He looked me straight in the eye and said "no, I can't cut one that small." I was floored. There was a huge rib roast there and one section was already cut off (it was too small for me as it was only 2 lbs) and yet the butcher said he coudln't cut off 3 lbs for me. At $16.99/lb I am astounded and insulted. Bruno's has no problem cutting a rib roast to order and Loblaws, Metro and Longo's always offer to cut to order based on the size of roast I want. Sadly, it appears Pusateri's isn't interested in someone buying a small (3 lb) roast at a premium price.
I've had other issues over the years -- dry, crumbly cake that is not supposed to be dry and crumbly is a most recent issue and I've always let their customer service dept (via email to info@pusateris.com) know of any concerns and never once have received an acknowledgement or reply.
I was hoping things had changed now that Pusateri's is back on Avenue Road but sadly the lack of customer service is still evident. Prices are very high as well -- well above other high end grocery stores in the neighbourhood (for example Summerhill Market) and while they offer lots of choices of different types of foods, they are still falling short in my opinion.
Hopefully they will put a focus on customer service and freshness of products going forward. Having milk and some other perishable products (cream cheese) displayed with best before dates a day or two ahead is unacceptable. Parking is no better than it was in the past. If you do decide to go, go early in the morning or later in the day -- 3 pm seems to be the worst time during the week.