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  • No stars if allowed! Worst experience ever...for the past 2.5 yrs. Customer service is awful....wait times are always 30min or more after scheduled appt time. As you sit in the waiting room you hear them calling people to cancel next day appts...'not enough chairs we overbooked'. They can cancel less than 24hrs but patients cannot without being penalized. No consistency. I once received a random bill and when calling to check on it I was told 'in the summer we have orthodontists filling in from other offices. This fill in we had does not take your insurance. We- bright now dental do take it...but he does not'. Appt days/times suck and clearly revolve around the orthos busy personal life. I have given this place so many chances...so many deep breaths before walking in the door and they still fail. Lots of chaos & people arguing with staff. One ortho says ' braces off in 2 weeks make that early morning appt!' You get there and its a different ortho who says ' who told you that? I'm sorry...you have a few months left'. This inconsistency has happened 3 times now. Which resulted in 3 times needing time off work. I'm all about customer service and this place is a 3 ring circus. Biggest scam I ever got contracted into. :(
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