Authorized Appliance Repair Company is contracted through Lowe's to do warranty work on Frigidaire refrigerators. First, there was an issue with the appointment time (either 8am-12p or 12pm-5pm), but eventually was given a 5pm appointment. I was told the technician would call before coming over. Never received a call from the technician, called Lowe's back and they can't get a hold of them either because their office closes at 3:30pm on Friday's (today is Friday, and I have a 5pm appointment). I don't know what is happening now a days. Not even a courtesy call that the technician was running late or if they can reschedule for another time. Bad customer service.