I rarely give bad reviews however this place needs help. It's not that the food is bad, it's the service and time waiting. The food IS good, once you get it, but it takes FOREVER! I waited 17 minutes for 2 toasted buttered bagels. I wasn't the only one. The problem here seems to be organization and timing. Perhaps they need more toasters or people, I don't know. But I can say that I wasn't the only one waiting, I personally witnessed 2 other customers that were unhappily waiting for the orders placed for 10+ minutes. That was within the crowd of 10+ people that were also waiting. C'mon EB. Step your game up! You have a good product... Do something about customer service. You need to be quicker with a product that everyone wants.