Second to last awful Banfield. Last place is Avondale's location and just before them is this location. Dr Lucero is awful. So disconnected with my pet, not welcoming, and didn't treat/ check my dog for what my initial drop off was for- coughing. She made me reschedule because she couldn't tell the difference between a reverse sneeze and coughing. I'm sorry, but these people should know that rescheduling for something you initially Brought your pet in for is not that easy, it's expensive to have pets which means that it calls for busy jobs. People can't just reschedule at the drop of a hat especially when you just brought in your dog for something you're concerned about- this is why we list our pets concerns in that sheet they provide at time of drop off. Very disappointed. Even more so, she barely interacted and showed any love to my pet while In the patient room. She kind of had a condescending attitude rather than professional. Ended up going back to Banfield by superstition springs mall who saw my dog first Dr- Dr Rempel. They've always treated my pet with love and provide the best service!