The first time I visited this place, I waited about half an hour before I was called back to get my pedicure. I was pretty annoyed by the wait, but my pedicure was done to my satisfaction. I made a mental note to make an appointment the next time. When I went back the second time, I made an appointment and my experience was much better. There was no longer a wait time and other than the nail lady scraping underneath my nail too hard, the experience was good. The third time I went, I made an appointment and requested Trish to do my nails. Trish is the best. She really takes the time to make sure everything is perfect. I requested a design to be done in gel and she painstakingly perfect every line and coated each nail to make sure I had the look I wanted.