Worst experience ever. The staff is very rude and the overall customer service here sucks. Today I found a puppy. I asked the lady if she could hold her because I still had to purchase a Cage and food and other items. She told me they can't hold puppies. So I left and came back and hour later to pick the puppy up and the lady said a family just bought her. I looked around and I wanted to see another puppy and the lady said that I couldn't see the puppy because another family had put that on hold. I asked the lady why they would put the puppy on hold for somebody else and not me and the lady said well that's because they're bringing the dog in to see if they interact OK that's the only exception from the policy. I asked to see a couple of the other puppies that they had in there. But the lady helping me out had no background information on the animals whatsoever including their names their breed or anything like that. This place is completely messed ran and I feel sorry for the animals that have to stay here with this incompetent staff