Right now my issue is with their billing department, which is a 3rd party.. I had an mri on my hip. Workmans comp claim. They are not coming after me and they have the incorrect information or at least their billing dept does. 2nd time in 2-3 mos they have contacted me. ONE this is ILLEGAL to contact me on a bill for workmans comp. I have called the adjuster 2 times now. The claims rep has be in contact with SMI, they need the report which SMI has yet to provide to approve the claim. SMI has the correct info but are failing to send it to this 3rd party billing company. If they continue to contact me instead of doing thei job and inputting the correct info. I will be looking into legal resources. Incompetency on your part doesn't constitute an emergency on mine. The claims representative is contacting today via phone and will be sending a letter as to how they are illegally contacting me.. They also have a horrible BBB record as well.