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  • Worst customer service EVER! I've never had a good experience with them, but I decided to give them a second chance because it had been years since I was last there. NEVER AGAIN WILL I GO TO LENSCRAFTERS! First off, the DOCTOR should explain AND hand you the contact lenses, not an employee that doesn't know the difference between TORIC and REGULAR contact lens. You should NOT have to pay an additional $60 for 1 TORIC lens to try out. AND when you're REFUSED to be given the prescription you were TOLD you were getting for a TORIC LENS, you should be REFUNDED that $60 for the 1 and only TORIC lens they provided you with. Or given a store credit to apply towards something else. Either way, I will NEVER go back to LensCrafters for anything. They wanted to charge me $350 for lenses for my GLASSES when a frame was provided AND I have insurance. Costco, Sam's Club, WAL-MART all about $100 when you're provided frames. I DO NOT recommend this place if you DO have poor vision because the doctor isn't as knowledgeable as the one you're used to going to. My fault for NOT having VSP insurance this year to see my normal doctor. Do yourselves a favor and AVOID ALL LensCrafters stores. They APPEAR to work off commission since they obviously don't care about your eyes and the health of your eyes!
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