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| - We brought our 50-lb standard poodle here last weekend - our first time using Inn to Pets - and I was a little anxious, because she doesn't always do well around other dogs.
The two staff members I encountered couldn't have been friendlier (despite my "serious burly man" front), and they put me at ease about leaving Sophie with them. They were careful to label the food we brought for her, offered to take her out when she had to use the bathroom without charge (she's too fancy for pooping on pavement), and they were sympathetic to my hoping Sophie'd "have a good time at her first day in school."
We ended up coming home early, and they let us pick her up the evening before without charging us for the time we didn't spend. They said they're happy to accept cancellations at any time (including the day of boarding), free of charge. We've never had a kennel be that flexible.
Our dog was excited to see us when we returned, but not wild-eyed with relief (as she has been at other places). They said she was a very happy dog, which is her normal personality when she isn't freaking out.
Also, she ate something each time food was offered and she pooped, both good indicators that she wasn't too upset (sayeth my veterinarian wife).
This was the best experience I've thus far had with a kennel and its staff, and I (now) have no worries about leaving my dog with them this next weekend.
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