I have been going to Dr. Deli for years as I work right around the corner. However, I find since the new owners took over I am never satisfied. The vegetables are always brown and something is always missing when I pick up an order. Whenever I call to them about my issues they never really seem to apologize, rather blame it on me; "you did not tell me no sunflower seeds" (i did) "don't leave the salad in the car or the veggies get brown" (i never do) "my chef forgot to put in the carrots, I will give you extra next time" (I watched her make my salad, not a chef & my salad literally had lettuce, cheese and 4 mandarin oranges in it).
I miss Vince - he would have given me a free salad as an apology.