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  • Bait and switch at it's finest. After 10+ years of patronage to Verizon, my bill randomly increased by $20/month for unlimited data that I had been grandfathered into years ago. I visit this location in hopes of reducing my monthly commitment. The rep/sales guy/whatever recommends a plan with a very low data limit, but taking advantage of a promotion they are running that give "2GB free data for 3 months" for downloading the "Go90" app. It wasn't the plan I had walked into the store planning to switch to, but sounded great since my main objective was to save money. On this guy's recommendation, I set a reminder in my phone for the first day of my new cycle to download the app and get my 2GB additional data. Fast forward to the first day of the new cycle: I download the app and am reading through the confirmation email/policies and there is no mention of free data. Two horrible phone calls with customer service later I find out the promotion expired shortly after I visited the store and I was now stuck with an inferior plan with a much higher fist month bill because apparently they bill a month in advance, and beyond that- hardly the savings I was promised in store for the months to follow. Thanks, crummy rep/sales guy/whatever- had I known it would have ended up like this I wouldn't have bothered. I have now forfeited my previous plan for a lesser product at a similar price. Every customer service person I spoke with just gave me a half-hearted, pre-scripted response with no solution in the end. So, all that being said, I am actually looking forward to the hassle of shopping for a new provider so I (#1) never have to deal with Verizon again and (#2) can stop supporting a bunch of crooks. The personnel at this company have the authority to promise one thing and deliver another, but no authority to correct their own mistakes/false promises.
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