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  • First off, I would like to preface by saying that this business I visited from out of town. I am from California. I specifically landed in Arizona with the intention drive directly here. I fell in love with Sage and Silver and purchased approx. $300+ worth of jewlery for my boyfriend and me at a booth in Colorado as my company had hosted a booth not far away. You can imagine how upset I was when two of my bracelets worth approx. $80 were stolen from me a few months later. I was so excited before I entered their brick and mortar store after I landed, but soon after my spirits were crushed. This is not a store. It's pretty much a show room with less than a handful of pieces and there is not much selection like their booths. When I explained my story to the girl, all she really said was what they had in the front room was all ... but if I wanted a custom bracelet it would cost an additional $10. She really was not helpful or sympathetic at all. She disappeared for a long time while I looked around. Finally she reappeared and I asked about another bracelet I liked, but I did not like the charm. She pretty much told me again that this was all they had on the small table in front. What I think threw me over the edge was that she told me they were packing for the same event in Colorado. If you are familiar with their traveling booth, they have tons of products and a ton of selection. You would think their "store" would offer the same. I think I was more astonished at the horrible customer service. Would it have been so hard as to grab a few samples made for the upcoming roadshow to help me out? I was so terribly upset about this customer service that I walked out contimplating if it was worth buying something I liked from a company that offers such bad service. I called my boyfriend and he thinks I should go back. I felt defeated, probably even more so because a lot of my items were stolen with the recent breakin. I am contimplating what to do. Although this business produces a beautiful product, it's a shame the employees do not exhibit the same spirit, beauty and professionalism.
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