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| - I've stayed here many times, but unfortunately the customer service has gone way down. Maybe change in management? Making small changes to reservations prior to coming was incredibly difficult and they were extremely unhelpful, and they somehow managed to accidentally increase the rate of our hotel room per night by $80/night! Had to get it cleared up when we arrived since no one would help over the phone, and kept transferring me to someone else who also couldn't help. Luckily night guest service lady was helpful and nice.
While staying there and requesting towels, I had to call a second time after waiting 20 mins and no one came, and embarrassingly for my family's room, they never came to clean it as requested, when they were away from the room for 12+ hours during the day. Also at 11:30 at night, an employee was cleaning a room right across our room, and I had to listen to the employee communication radio for 30+ mins, emptying trash, etc. Probably won't be staying here anymore.
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