I'm a frequent customer at this place. Reason #1 is that I live like a mile away and reason #2 is that they are always very friendly and make me feel welcome. Quality of work is great and they take their time. Even if I'm only getting a polish change, they always massage and lotion my hands. Also, they really have been trying to improve the place with new spa chairs and furniture. I remember I went there once before the new owners got the place and it was very dusty and dirty inside. But the new management has turned this place to a nice, clean place.