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http://www.openvoc.eu/poi#funnyReviews
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  • I've had issues with these folks almost from day one when I signed up for cpap machine. The first machine was defective so I can't fault the company, in fact one staff member Chris was extremely knowledgeable and helpful. Since then every time I need supplies I can't get a human to answer the phone! They instruct you to leave your name, DOB, verify your insurance info and the supplies you are requesting. Then you hear the bullshit line that your order will be processed! Nothing, no order received , no followup call to confirm that they have received and are processing your order. After I bitched on Facebook, Kevin called me (shocked!) and was very apologetic and breathlessly stated that I was to receive "concierge" service and he would personally track my item and would inform me if there was any issues that would delay my order, which he said should be sent within 2-3 business days! That was on June 28 and as of today I've not heard back from Kevin nor have I received my supplies! It appears this company has no customer service goals in the company's mission other than disappointing their customers.
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