| rev:text
| - I stored most of my belongings at Star Mini Storage (SMS) for approximately two years. On Dec. 15, 2013, I notified SMS by phone that I would be moving my property from the storage unit on Dec. 22nd. (There was no provision within the contract that I notify SMS at all, but I did so to be courteous.) On Dec. 22nd, I arrived with my rented U-Haul truck (I still possess the contract from U-Haul and subsequently submitted it to the manager.) and discovered that many of my stored items were severely water-damaged. Apparently, the roof had leaked during a monsoon storm, and the water rose nearly two feet within the unit because it had nowhere to drain. Fortunately for me, I had insured my belongings through the SMS insurance provider, and was eventually reimbursed for my losses. However, here's where the real problem began: On the day of my departure, I met the manager of SMS on the property and once again informed him I was removing my belongings and cancelling my contract. I have three eye-witnesses to the fact that the manager was on the property and spoke with me that day. On Feb 5th, 2014, I was examining my bank statement and surprisingly discovered that I had been charged rent by SMS for January and February of 2014. I called SMS immediately to get the matter sorted out and I spoke with the SMS secretary. I was told that my claim would be looked into. Three weeks later, I still had heard nothing from SMS, so I repeatedly called, texted, and e-mailed the manager for the next two weeks and received ZERO response. I finally drove up to Mesa to confront him directly, but he was unavailable except by phone. This is what he (finally) had to say: 1) I had never contacted SMS regarding my departure date, and that I was 100% responsible for doing so. 2) He denied ever being on the property or speaking with me on the day I took the truck in to pick up my belongings. 3) He refuses to compensate me for either of the overpaid months of "service." I find it very interesting, to say the least, that the manger insists that I never contacted him regarding my leaving date. As mentioned, I did so twice, one time by phone, and another time IN PERSON! He failed to document either event and has failed to accept any responsibility for his faulty book-keeping. The manager also claims that my phone call on Feb. 5th was my "official" notice of departure. However, as previously mentioned, I called that day to find out why I had been over-charged for two months. The manager insists that I am lying about that claim. Also, I presented the manager with two documents confirming my move out date. The first was the U-Haul contract dated Dec. 22, 2013, and the second was my insurance claim on my damaged property from HIS insurance company dated Dec. 23, 2013. The bottom line in this situation for me: I refuse to be ripped-off by SMS and am now pursuing recovering my money through my bank as well as the Mesa Small Claims Court. As I now reside in Tucson, the entire episode has become a huge hassle and will likely have to drive up to Mesa and miss a day of work just to get my day in court. Thank you ever so much, SMS. Please folks: BUYER BEWARE!
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