I went to the downtown location for piercings (one conch and 2 upper lobes - 1 each ear), and things weren't too bad until they were.
Last week, I went back there to have the rings "resized" and what was my surprise to learn I wasn't getting what I clearly expressed I wanted from the start.
First of all, the upper lobes' rings are too big as they don't have the right size. Ok that I didn't have to pay for them. Until that point, fine. They were just being professional. But when we got to the conch ring things changed. When I had them done I was told - by both the receptionist that helped me to choose the jewelry and the artist Gina - that in 4-6 weeks I should return for "resizing". Gina dismissively said I would pay about $15 bucks for the job. What do you understand by the word "resize"? I understand that it is taking something and making it smaller or bigger or larger or whatever. But to them is changing the rings and charging you extra. Worst of all, according to the other artist who saw me last week, the new conch ring will be dangling, and not tight as I told them I wanted. Why would I pay $160 for a jewelry to have it dangling? Nonsense.
Summary: they want me to pay extra $30 for the new conch ring in the wrong size.
I contacted them through their website last Sunday and haven't received a call or email until now. No wonder! Why weren't they transparent and clear before I had the piercings done? Omission. That's why.
Definitely, I DO NOT recommend this place to anyone who values transparent and satisfactory customer service.