Been here 1 1/2 hours (with an appointment) for my first oil change. I was just informed that the "technicians" were just getting started on my car and that it would be a "while". The first oil change for my brand new car is also not free. The buying experience was better here than other dealerships. The lack of equal experience at the service-end is concerning. Hyundai is aggressively trying to build customer assurance in their product, as well they should be given their past reputation. With a poor service experience they are failing to do just that. My time is valuable and a 2+ hour simple oil change, that will cost more than if I had gone to a common competitor, is not acceptable. Buyer be warned.