I think it's rude and offensive for you to charge $11.95 shipping for my son's cap and gown when you are delivering the whole graduation class' gowns to the school. Is it really costing you thousands of dollars to deliver the gowns? Come on!
You all obviously have the monopoly on the graduation gowns so writing all the gibberish justifying the "handling" really does not make sense.
500 students x 11.95 is about $6,000. Really? What are you handling for $6000?
Karma will take care of itself since you all don't get it. Yet.
Peace out