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| - I have had both good and bad experiences here. The staff are friendly and happy, and their coffee bar delicious. But I can't get over waiting almost an hour while watching people come in and out, on a sidewalk table, cooking in the sun, because the person running the takeouts didn't check the entire restaurant before deciding to abandon finding me. This is despite the fact I was directly outside the front door and glass windows with my table number prominently displayed on the table flag. I finally left my dog, unattended on the sidewalk to go in and find out what happened to be told, "oh we were looking for you!" In an almost accusatory tone. I pointed directly through the window to my frantic dog. They asked if I had my number, and I again pointed to the window. I reminded them it had been over 45 minutes since I placed my order. They were unapologetic and even suggestive that it was my fault because they couldn't find me. I was directly out front and prominently visible!! They wanted me to wait for the manager to decide he was free to talk to me, to which I informed them I could not because my dog was unattended, hot, and without water -I truly did not expect my 8:30 am Saturday breakfast take out run would have me outside in the heat for that long. I got home, a mile away, and the omelet did not look appealing after that long containment in the plastic, and my coffee was no longer hot. I think what left my the most upset (I get it, mistakes can happen) is there was a sense of such a lack of ownership for their mess up to not thoroughly check for their waiting customers. All I wanted was an acknowledgment and apology....
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