I received a gift certificate for Xmas and can't find it. I remember putting it in my pocket but it is nowhere....even if I washed it in my jeans....these people don't trust anyone. It was $100....plus they did NOT do a great pedicure. I did get the dip nails and liked them a lot....but I paid $70 and thought I would find the card somewhere. They just lost a new customer! No flexibility at all.....no empathy....not impressed!!!