Bad business practice. Poor management. They do not back up their employees mistakes. Be aware of their cancellation policy upfront. If an employee says something to you, you may want to get it in writing, video taped and notarized as they do NOT own up to their mistakes. My problem was partially resolved which still unacceptable to me. Our family will NOT look at LA Fitness for gym needs in the future.
Facility- this particular location at night is mainly frequented by muscle head male members. It was a little uncomfortable to me being the only women in the place most nights I came in. I did not come in during the day. Some nights smelled funny and others smelled of tons of chemicals. I did not use this facility enough to comment on the equipment or anything else. I never interacted with the staff, only the front door person.
The sales people I interacted with is very pushy and annoying. They will not stop calling you. LA Fitness is about numbers not retention or quality service.