| rev:text
| - I never leave reviews. But I feel this is absolutely necessary. If I could leave no stars I would. Words can't describe how I'm feeling right now. I am devastated. Debbie gave us the worst customer service and butchered my dress. It's been a nightmare. We leave for my wedding in less than 48 hrs and we just got my dress today!!!!!! I don't have a dress for my wedding!!!! It's ruined!
I went to Debbie because Glitter and Grit in Lawrenceville, recommended me to her so we trusted their referral.
I reached out to Debbie in April, (wedding September) and told her what I needed, which was very simple, just replace bra cups, take in the skirt, along with add some light boning/ structure to the top. She promised me she could do all of this without the top looking or feeling different and it would be an easy fix. I also said I wanted to try to lose weight (I don't have a thyroid) and so I asked when I should bring the dress in. She sent me an email saying to bring it August 7th, a month before our wedding, and she would have plenty of time to do the work. So I did just that. Plan was set in stone for the work and I felt confident. I went back as planned August 25th, for my scheduled pick up, first off she changed the appt time, and then made me wait 30 mins, I could literally hear her sewing in her basement. She told me she just needed to iron it, which was a lie.
She brought it out and it was not done. I was mortified! The top used to hug me, mold to my shape and was light and airy, she added a liner and made it bulky and the shape was all wrong, very unflattering and not what it looked like prior. You could also see the plastic boning through the material. My heart sank. She promised she would have the dress done by the following Thursday, and she was very rude to me like this was my fault , talked about how busy she was, didn't listen to my concerns, made excuses and sent me on my way.
Last Thursday rolled around (the 31st) and she sent me a text cancelling my appt the morning of! Saying how it wasn't done yet. She then ignored all of my texts. So I had my fiancé call her. She was so rude to him was literally screaming at him over the phone!!!!!! And wouldn't stop arguing with him!
We caught her in so many lies and she did not follow through with what she said she would do, canceling and rescheduling and then blaming me!!!! She is literally crazy! And not making sense! She also said that the picture of the dress from the designer is photo shopped. Well... I have pics of me in the dress when I first bought it and they aren't photo shopped...Horrible customer service. Blaming me and not making any sense and she literally said "you don't appreciate perfection...." . Bottom line is my dress was not ready when she said it would be and she butchered it. On top of that her house has a very musty odor and my dress smells. I just can not believe this is happening days before our wedding. She also showed my fiancé my dress when he asked her not to. She this out of spite.
I now need a new dress and I am out a lot of money because of this woman. Do not go to her!!!
UPDATE*** 9/9/17 - I have 2 written and 3 verbal statements from employees/seamstresses from BHLDN, and an email from the designer, Catherine Deane, stating that the dress is ruined and it's non reversible. They were in shock when they seen what it looked like-( I took it to them in person while I shopped for a new dress all the way to Philadelphia because they don't have a BHLDN in Pittsburgh .) Not only does the dress look completely different, it's crooked, sloppy and just a mess. Their recommendation was to have Debbie pay for the dress (yeah right) and give it to someone for a Halloween costume. My wedding gown. Thanks, Debbie.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)