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  • First issue - the on line scheduling is not always up. I could not schedule an appointment on line. Second - the mysterious rotating wait cycles seem to only be set up to move you around so you think you are making progress. You are going to wait to go from step to step regardless of how simple your issue is. 3rd issue - I had spent time on line to have my device checked and was told no other diagnostic would need to be done, all I had to do was have a battery installed..... You will see no less that 3 staff ( I saw 4) before you get one to actually get to the person to take your device to the person that will actually do the repair. And they will do further diagnostics before they take it back to that person. 4th issue - They will give you a return time for the replacement battery and then expect you to come back in, get in line (through at least 2 people) and then be told it is not ready on time and to come back in 15 minutes, then again in 15 minutes it is not ready and it is time to play the game of sit at the tables again. To recap at this point after it took me 5 people to get the device in to repair I now go through 4 people again to wait on the 5th to bring me the device and they want me to rotate through an additional 2 more to get to the 5th. I opted to stand by the 4th person and tap them on the shoulder at each time interval that was missed until they got me the 5th person. One more issue to let you know about - my battery problem started before this, 6 months ago I was in the South park store and they told me I would have to schedule to have my battery checked, not that I could do it on line not that I could check it myself. I found out at the NorthLake shop that they really were just out of batteries at that time and could not replace it, then I went in in April and ask if I could be seen, didn't have time to wait and they said next week would be fine......Went in the next week and they are closed for renovations............
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