Difficult to do this review. I actually love Total Wine and have been in many stores both in AZ and WA. Along with great variety and selection, an abundance of affordable options, my customer service experience has always been exceptional. Staff who are available, open, knowledgable and generous with their expertise and knowledge.
Until I started shopping at this branch. Visit after visit staff are invisible, annoyed when you solicit help, poorly informed and indifferent to your needs. We just shop on our own now and don't rely on staff expertise, interest or guidance . And we have the potential to spend so much here over time. Baffling. How did this branch get the company DNA so wrong?
Update. Did get a very good letter back from Corporate Customer Service and they say they shared this feedback with the district manager. If so then I applaud their willingness to listen to customers.