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| - I can't speak for other Dollaramas, but THIS one is deplorable. I've NEVER had a good experience in it, despite spacing my visits out over the course of two years, each time hoping it would have improved. I hear a lot that it is clean and tidy... if this is the best you can stay for a store in Canada, that's not saying much. That's like the most basic requirement for a store. The problem with the store isn't it's stock or hygiene-- it's the deplorable people who work at it.
The first time I went in, I stood in line to pay and the security guard stood at the cash and stared uninterruptedly at me in an extremely obvious, predatory way. He wasn't sneaky about it; he stared so intently and so long that I couldn't pretend I wasn't uncomfortable. I looked directly at him and told him to stop, and he deliberately kept doing it. I had all my items in my arms and a very tiny purse-- I was NOT a shoplifting risk. I got so uncomfortable I had to put my stuff down and leave without it. I actually cried afterwards, I felt so upset-- you get used to that kind of harassment from strangers, but it's more upsetting when it comes from a paid employee in a store, because you're not expecting it.
The second time I went in wasn't for a year after that, and the SAME security guard stalked me around the store the entire time I was in there. I moved to one aisle to look at something, he shifted to the end of that aisle to stare at me. I told a manager that this had happened last time, and he could not care less. He was utterly useless, even when I told him that I'd spoken to a manager about this last time and she'd promised that something would be done.
The third time was four months later, with a friend with me, and only because it was raining and we needed an umbrella. Because he was with me, I felt safer, and we ended up grabbing a few things. It's pretty sickening that you have to find a six-foot guy to guard you in order to go into a store. No security guard there this time, so I thought we'd have an okay time getting in and out without incident. NOPE.
I don't expect people who work at the Dollarama to really care about their jobs. Really, I'm not one of those people who expects five-star service when I go in to spend a dollar on candy. I understand that it's a undesirable job. But this woman was being actively aggressive with the stuff we were buying. We had delicate sheets of stickers, and she was stuffing them into a box, bending them out of shape, and then knocked the whole thing on the ground, and didn't even offer half an apology for sending the stuff we were paying for across the floor. By the time we were out of there, I didn't even want the stuff anymore-- it felt like her mucky bad attitude was sticking to it all.
Fourth time, yesterday, I ran in just to grab batteries after making sure that pervy security guard wasn't there. I was in there for TWO minutes, and the guy in the ailse next to the batteries, the employee, was THROWING boxes on the floor, and yelled "Motherf*cker!" right next to me. I'm sure it sounds funny, but these are unsettling sounds and actions to be near, especially in a retail location where you expect to be safe.
Well, I DON'T feel safe in this Dollarama. And it's the only store I can say that about. I've had poor customer service experiences at places which I can roll my eyes at and laugh with friends about, but rare is the location where I actually feel unsafe. Good job, Dollarama. It's like visiting a penal colony.
I know there can't be a very high standard when it comes to hiring employees, but really, you should be able to do better than employees who swear aggressively around customers, throw stuff loudly on the floor, actively destroy purchases, or leer at and stalk women around the store.
Just for the record, if you want cheap alternatives, Pay Less For Everything is RIGHT around the corner on Bathurst, past the CIBC, and has a better selection, better service, and better prices.
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