I have been coming here for years. I don't know anyone's name but whenever I come, they always fit me in, even when they are busy. I def recommend this place if you are looking for QUALITY. My pedis ( with gel) usually last about 3 weeks and so does my full set. I've never seen an issue with the cleanliness of the place, and their customer service is always GREAT. They are reasonably priced and go above and beyond to meet the customers expectations;-)