I must have been very fortunate to not have had any of the employee and customer complications noted by some.
Since I live in the general area, Harkins Christown is my main theater. It's a short drive or a moderate walk from the light rail (a must when my flask joins me for a movie). Overall, the place is always clean, the bathrooms may have water splashed on the counter but I expect that. Although it doesn't happen too often, we have had situations where parents bring their children into movies that are decidedly adult-themed and those children ask questions throughout the movie. However, I'm getting pretty good at zoning nuisances out.
I may not have enjoyed every movie I've seen here, but the theater is big, clean, very good sound and picture quality, and they serve hot food. What more could I ask for?