Usually, fantastic value and great tasting steaks. Last night, medium prime rib came out medium well (we made it known but didn't ask to send it back). Usually, the server gets a manager anyway knowing the customer isn't 100% satisfied. Our server was either new or just didn't care because she didn't know answers to most of our questions (steak sizes, drinks on tap, etc). Maybe it was a management issue because we had our Great Envelope prizes opened for us and our server came back and said we couldn't use any of them on this trip (a couple of to-go desserts).
Point to management - make sure everyone is on the same page.
Will still visit as often as we do.