| rev:text
| - Note: my experience is based on many views of the website and multiple times calling the business.
This place is a joke. I would ordinarily ham up the review in hopes of making you laugh but i don't want to water down the point of this review, which is that this place is absolutely horrifyingly useless.
We only tried it out because of the Groupon which offered $25 worth of food for $10. Fine. The groupon expires 10/18. Fine. So of course, being the procrastinators that we are, we waited until the 18th. Which is why i didn't complain to them about the *two hour* delivery time, because I don't want to be that guy. Although I will submit to you that if you're a business and you do a promotion, this is the sort of thing that you should maybe plan for. Just a thought.
Go to their website and see if it doesn't remind you of a website from 1995--it's ridiculously low-budget and it isn't really user friendly. When we tried to order delivery last night on the site, it said that the first delivery time available was 945a the NEXT MORNING. Okay, fine. So I called, because the site said that the hours were until 830 on a sunday. I called at 705p and the manager answered--on the third time i called, btw--and told me that they had just closed. ?
He said that they were having some glitch with the system and so they just decided to close. He said to put in an order for tomorrow online and he'd get it to us. So i tried that--except the site wouldn't let us order delivery for the next evening--it said the only available times for delivery were between 945a and 115p. Useless.
So the next day we try and order during the day and guess what the first available time for delivery is? yep--945a the next morning. Unbelievable.
So i called the lady to order directly and she told me it was a two hour wait, i said it was fine, i gave her the order, she took my address, fine.
1:45 later, I get a call from the delivery driver, saying that he can't find my house number on the street. That's because he was on the WRONG STREET because the lady on the phone GAVE HIM THE WRONG ADDRESS and he was a good half hour distance away from my house. Understandably upset, he told me he probably wouldn't be able to get my food to me--then he stopped himself and said he'd call me back. He didn't.
So I called Mobile Waiters to talk to the manager. No apology. I asked what would happen with the order and she said he'd "try" to get it to me but first he had to make a "quick stop" at a restaurant that closes "in two minutes" (it was 7:08p) and she didn't know when he'd get here. So I told her to cancel my order and give me my money back (the overage after the groupon value, including tip), and she was like "okay." That was it, no apology or explanation, no nothing. Which I only mention to give you an idea of the level of customer service and competence you can expect.
Finally, she told me I'd have to take it up with groupon for my money back from them. Awesome. She wanted to give me a credit on my account for the money I'd spent, no more. I declined because I don't ever want to deal with them again.
This place is a total embarrassment. It's a great concept, but so is flapping your arms and flying.
___________________
NOTE: the owner sent me a message and here is what she said. I will accept the offer to redeem the groupon and I will post a subsequent review when it's warranted.
Hi Richard,
My name is Brette, I am the owner of Mobile Waiters. I was informed about your order & the issue with the address. I do apologize about that confusion, the main issue that occurred is the fact that you live in an area that we do not deliver to which disrupted our system from applying the correct address. The other issue was the end of Groupon which as prepared as we were in terms of staffing completely threw us for a loop since it seems as though you were not the only "procrastinator" who waited until the last day to redeem. In either case there is no real excuse, just a horrible mishap. I really just wanted to apologize for your experience & let you know that if you had an issue with Groupon in terms of getting your money back we would be more than happy to still offer a delivery to you & allow you to use the Groupon although it has expired already as we have done with some of our regular customers who had Groupons as well. I take pride in my company, I try my absolute hardest to make sure that everyone & anyone that uses us to have food delivered is happy in the end which is why I am reaching out to you to apologize.
Have a great day
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