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  • Best buy hands down my favorite store and the only major retailer around except for Fry's Electronics. I have made plenty of big purchases and spent thousands over the years. That does not hold true recently and because of this they won't give me the same return policy because I did not spend a certain amount of dollars this past year. I'm extremely upset and frustrated with this place that they will indeed lose me and my close colleagues for life! We have all made hefty big screen tv purchases and even more expensive pro camera gear but never again! I recently bought two camera bags both with gift receipts within their holiday extended return period. (December 31st to be exact) I wanted to gift one to a friend and keep whichever one he liked least for myself. We ended up finding something else altogether that just worked much better so these two bags from best buy sat in a room with tags and receipts ready to be returned but I did not think I would have to rush and go out of my way to return it right away. Well I was wrong, because after 18 days they would not accept it. There return period first of all is a lousy 15 days and you can argue that other electronics retailers are the same way but no that is not true there is plenty of retailers that will take returns up to 30 days such as Amazon, B&H Photo, Adorama, ABT Electronics and the list goes on. On top of this guess what my items are not even electronics so maybe you should have a different return policy for non-electronic items don't you think. Anyways, point made their regular return period is not good, no excuses end of story. Luckily I was in the holiday return period right? WRONG their holiday return period is not an extended return period from the date of purchase(Like how it really should be) but instead if you bought something during their holiday period you can return it up to Jan 14th. Ok let's look at what is wrong with this. They claim that my purchase made on Dec 31st was in fact within their extended holiday return period but if I only have until Jan 14th to return it well guess what that is your same lousy 15 day return period again. You tricked me best buy that makes absolutely zero sense and you should apparently hire someone who can do simple math. I confirmed that this was indeed in your holiday return period yet no one told me that this will all end Jan 14th so in my head rightfully so I'm thinking ok this has extended return if I have to return it I'm good for a while. I'm done repeating myself I just wanted to make sure that got through. You know if your store managers would just hear me out (They pretended like they were but I don't think it was getting through to them) then there is absolutely ZERO reason why they would not be reasonable with me and just accept my refund. You know why because plain and simple I'm right and you are wrong and if you don't change mark my words your stores are going to start closing one-by-one. Saying that I'm beyond frustrated is still an understatement. Oh and I don't want store credit no I paid you with real money and I want that back which was their solution to this but absolutely not I do not accept. I'll be sure to make sure this is heard best buy I'm not letting it go I spent a long time talking to many of your people in charge in multiple stores. I'm already this far invested I'm ok will going much more in dept all over the web.
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