So going on a month and a half now I moved my number from my ex employer's plan to a personal. I originally paid $130 for unlimited data almost two years ago. My contact ends in three weeks! Sadly my ex employer was an AT&T customer and as Director of IT I moved them to Verizon because of their once good customer service. To look back see that was a mistake of judgment.
I have since moved on and I no longer qualify for the 60gb of data for $200 and $10 per line biz contract. Instead as a non biz subscriber I'm being raped at $225 for 30gb and my line charge since still in contact costs me an additional $40! Yes $265 for less then I originally signed up for in my contact. So much for moore's law!
This is not what earned the one star. It is the fact that I was lied too and overcharged! Once I ported my phone I had forgot about my cradle point. I used the hotspot of my phone but I couldn't talk and surf. So I call 611 and ask to activate it. They quote $20 line charge and no activation since it was not a contract. Now remember this this was just working on Verizon just weeks earlier, but to know avail could the CSR get this thin working. He tells me I will have to go into a Corp store! The closest store is 28 miles from my home.
This is where the one star rating comes in. While there trying to get my cradle point going a rep named Tatiyana talks my wife into moving her iphone 6+ off of her AT&T contract to mine. She says buy paying only $15 access charge that even after paying the termination fee she will save money. So I ask 15 dollar to add her phone, no activation, and no contracts? She says yes. God I wish I had recorded her lies on my phone. So we leave and all is good. Everything works, and we have yet so see what we have really been charged.
So I wake up the next day to find out all lines are dead! So another 28 mile drive and 5 hour in the store to get things working.
Then comes the bill! $225 plan, $120 a month in access charges, $120 in activation fees, and the iPhone now part of a 2 year contract.
6 phone calls later and was told a credit would appear in up to 3 months!