TRAINWRECK!!!
Proof positive that it ISN"T just Location! Location! Location!
While Koi has an excellent home at the heart of the strip...
The ambiance is dark, the management are non-existent, and the food is sub par and completely overpriced. The only saving grace was that the drinks were strong and the staff were all to eager to give away cocktails for free as compensation for their ineptitude and/ or indifference. For such an empty restaurant, one might expect reasonable service and fresh food. However, our oysters smelled rancid and steaks were unrested with blood mixing into the sauce all over our plates. Eeeeewwwwww!
Our server was inattentive and our attempts to have our issues addressed by the arrogant asian manager walking around casually were abandoned when someone from our party finally caught a glimpse of him, sitting by himself at a table in the dining room and staring at his iphone for no less than 15 minutes. Pathetic! While we stared at inedible food he never made it over to ours or anyone else's table to check on their experience... At least we all got a good laugh, after our free drinks, at how little anyone really seemed to care that we were there to exchange our hard earned money for a meal... what a unique concept-
Ultimately we wrote the experience off as a total loss and won't be back to Koi any time soon. Hopefully they get their S#@! together and remember they are in the service industry. Times are tough and you aren't exactly exceeding anyones expectations. I've never been in a more underperforming and empty restaurant on the strip. A new low...