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  • Same experience as so many others I am reading about here. I too had to cancel my credit card and have a new one issued in order to stop being charged for the monthly membership. The management and staff, or lack thereof, is completely incompetent and inept at their jobs. My niece was visiting for 3 months from Brasil and since it was winter we signed her up for a gym membership to give her something to do during the day while we were at work. This was all explained to Larry, the Golds rep that signed us up and he said that they could do a temporary membership for her until she left at the end of April. He said all we had to do after she left was to let them know and they would cancel the automatic monthly charge. My niece took some classes and enjoyed being able to get out and have something to do but I noticed she always showered when she got back to the house and said it was because the locker room and showers were so disgusting and dirty that she would rather wait until she came home. My niece flew home to Rio and I called to let Golds know to cancel the membership and was told Larry was no longer working there. (SHOCKER) The girl on the phone also rudely and condescendingly berated me for thinking that I could just cancel the membership like that and that they do not do that. She told me that there is a process for canceling a membership. I told her that I understood what she was telling me but that was not the arrangement that was made when we signed up and that the entire situation was explained to the sales person before we signed up for anything. She then told me that the only person that could do anything to help me was the manager, Tyler Dzadovsky who was conveniently not in. It was 3 PM and I asked if he would be back in later and she said yes and took my name and number and promised he would call me back that day. Obviously, he didn't. So I called him the next morning at 8 and was told by the guy that answered that "Yeah, well Tyler doesn't usually come in until like 10, 10:30 or 11". Again left name, number and message. Again no call back. I called the gym sometimes twice a day and at least 4 days every week and went through this for the month of May. Apparently Tyler's managerial hours are somewhere between 11 and 3 (tell me where I can sign up for that) I finally called my bank and reported them and the bank said all I could do was to report my card lost or stolen and wait 7 to 10 business days for the new one to arrive. A small pain to eliminate a much larger one. DO NOT GO TO GOLDS GYM DOWNTOWN PITTSBURGH. DO NOT WALK, RUN AND DON'T LOOK BACK.
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