Love, love, love BuyBuy Baby! I've found the quality of products as well as the customer service to be far superior than the other "baby mega store". The staff are very knowledgeable about the products they offer and also current baby trends. My husband and I did independent research on different baby products but always came to the same conclusion as the helpful staff at the store. The only reason I gave 4 stars instead of 5 was the way they handled our initial baby registry. I had called ahead to ask them which day/time they recommended for me to complete my registry. I explained that I was a first time mom and would have plenty of questions. They told me to come on a weekday evening so I would have a dedicated staff member accompany us throughout the store. I confirmed I'd be visiting that Monday at 6pm and the representative on the phone wrote down my name and information. When we arrived that evening the staff seemed surprised by our arrival and treated us like we had just wandered in without an appointment. By the time we got to the first department to begin registering another couple showed up who "had an appointment" so we were left to fend for ourselves. It was disappointing as we had also set up an appointment but proceeded by ourselves. When we re-visited with a friend to make updates/corrections to our registry they were unable to locate our information for about 30 minutes. Aside from those rough patches, every other visit has been wonderful. We've visited the store so frequently (and spent enough to send all their kids to college) that they know us by name. Even a quick visit for more scented disposable diaper bags turns into a 20 minute chat with a representative who wants to see how much our little guy has grown. I highly recommend shopping here for anything baby related!