Everytime i come here i expect a change in the service expecially if there is only four total people in the restaurant.. with two waiter/esses one male one female. We waited 5 minutes to be seated, 25 minutes for our food and our "actual waitress" never even said hello. but as soon as 3 more people walked in they were greeted,seated, and had their order taken right away. Personally working in the restaurant business as a waitress and experience at steak and shake this is not how you treat any customer. the male was extreamly helpful and sweet and i had over heard he wasn't here supposed to be on the shift currently. he has worked here for 5 years and deserves more then to have more then a cashier title. the people that enjoy their job and it shows needs to be appreciated and rewarded, and the ones that are foul need to not be dealing with people. i am here on sunday, december 18th at 2am just incase a manger happens to review. in plans not to return again. you can teach anyone how to wipe a take or sweap but you can't teach anyone to have a good personality.