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  • Let me begin my review by saying that normally, I would be giving Capriotti's a five star rating. My family and I have always received a warm and friendly staff response in addition to delicious subs and Italian salad. Today my husband placed an order for the wonderful Italian salad that we frequently ordered. This was also the first time we saw the new menu posted. Let me say that the salad we always ordered was more than enough for the two of us for dinner. It was large, packed with cheese and salami and garbanzo beans, in addition to onions and veggies, and large wedges of lettuce. On the new menu, the closest replacement was the Large Chopped Salad which we ordered. When my husband received the order he remarked to the manager that he did not think his wife would be very happy with the new salad. Wow! Was that an understatement! The new large chopped salad was easily half the size of our original favorite. The lettuce was chopped very finely into small pieces. The cheese and salami, what little there was of each, were chopped into tiny, tiny pieces. There were no garbanzo beans nor anything else in the salad aside from the blue cheese crumbles we requested that again, were finely chopped and lacking in quantity and quality. It tasted blah and was barely enough for one person. What a disappointment, to say the least. Although more and different salads were added to the new menu, if this is the quality they contain, I guarantee they will be a big flop. Let's hope there are no changes in the sub menu that we so enjoy or there will be nothing worth ordering. I hope this message reaches those responsible for the new menu and they realize that downsizing the quantity and quality of their offerings at the same price as before will only hurt their loyal business. I, for one, will not order a salad there again. This will cut in half the business we normally do at this establishment. What a shame.
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