Horrible business practice and customer service. I checked in person at 9:00am and was told it would be 20min, no problem we went and grabbed a bagel. 9:20 we returned and waited to be called for our turn, it never came. People just kept walking in who "checked in on the app", so we waited another 25 minutes and still nothing. When I asked if we were still in the system I was told by manager that all these people "checked in on the app". I was blown away, I told her we checked in in person 50 minutes ago. She told me sorry these people "checked in on the app",so people can just keep checking in on the app and we would sit all day until an opening was available. I would of checked in on the app at 9am if we knew that. They lost a customer and I will definitely be sharing this story. Got a "Sporty" cut (hint hint) from a competitor down the road.