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  • Had 2 issues with Carmax: 1. I setup appointment to meet with a sales agent at 10am last Friday. He slept in and didn't make the appointment, passing it off to someone else. Pretty irresponsible IMO. 2. Against my better judgment, I bought a car there and setup an appointment to install a car alarm. They said it would take 2 hours, max. I get there at 9am the following Friday, and they said it's an easy install, shouldn't take more than an hour and they'd call when it was ready, so I decided to just wait and not have my wife pick me up. By 12pm, I still hadn't heard from them. I walked up to the counter, and the lady said it was being worked on and would take another hour. How could it take another hour if it was there since 9am and I was told it only took an hour to install? I waited until 2:30pm, and still hadn't heard from them. When I walked up to the counter, two employees were sitting there chatting. My keys were lying on the counter, for who knows how long. No one had contacted me to let me know it was ready. I was trying not to be a annoying customer and always asking for updates, but this was just too much. I wasted almost an entire day (5.5 hours) getting what I was told was a very simple, 1 hour install done. I would've given 1 star or 0 stars if it was an option, but the employees were very apologetic, which is nice but doesn't get me back the 4 hours I wasted over here. Very irresponsible service and terrible communication between employees.
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