My husband has frequented this location for at least 7 years and a currently has an All Star card. With an All Star card you get 50% off wings. Ordered 20 wings on 12/31/16 and card was swiped incorrectly for $21.10. A few days later I checked my account and noticed that 2 charges had posted to my account. One charge of $12.45 and $28.40. I've called Fox and Hound and spoke to several managers which include Jeff, William, and Scott, and Taylor. They blame it on their computer systems and they haven't tried anything to refund my money. The first day they claimed it wouldn't post to my account, 2nd day oh it will be refunded by 4am, 3rd day it takes 24 hours and now they tell me it will be 4-7 days. Totally unprofessional and unethical.