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  • Awful experience!! Home warranty picked them. Tried to gouge me for over $1700 and I had the repair done by All-star plumbing for under $200. They were almost predatory... I have sent all the paperwork from AMPM into the warranty company and they are flabbergasted. They have opened an investigation and have apologized profusely and are working to get me back my service fee. Stay far away!!! Full story is below... Appointment was scheduled between 1-3p. Told the lady that I'm 30 minutes away so please have the tech call me before they come so I can get there. 12:15 in the middle of lunch I get a call from their tech and he is 10 minutes away... Tenant was on the way so he arrived first. He said the guy looked bothered by the 25 minute wait but he was there at 12:50 so we could be there during the time we were told 1-3. Tenant showed before me so I did the phone thing while he walked the issue. They (tech named Bobby) said that the only repair was a new master clean out. Said over the phone to me that he would call the home warranty to see what was covered and call me back. (I've come to find out that everyone knows this is not covered) I asked do you have any idea what we are looking at and he responds "$700 if you want us to put it in the wall behind your toilet. We knock a hole in the wall and put in a clean out. You can use a picture or something to cover the hole. Or your other option is 17, $1750 maybe more if you want it done from the front of the house." He asked for my card to cover the service call from the home warranty and said he would call back. Arrived around 1:15 and no truck. Guy was gone. Left no price to repair the clog. Nothing, just a blank sheet with the service fee of $45. I called AMPM and asked to speak with a manager or an owner and DeAnne, who said she was a part owner of the company. She of course said that the tech was completely in the right and that's what I get. Luckily I got to Will (their master tech) who said that there were other options and that he would send someone else out. The second tech, (Josh) showed up around 4pm and was great. Said that the stop by Bobby was not normal even though Deanne would argue to the death it was. Re-wrote up another estimate for a clear out at $350, a camera for another $275 and $785 to add the clean out behind the toilet. I found 25 people that would do the clear out for less. Even Parker and Sons who are good, but expensive quoted a lower price. Josh called into the shop to see if there was a way that they could help out on the bill with what I had gone through. I called and got to DeAnne and she said that the person who makes that call would call me back. We stood there in the heat for an hour. Josh and I both scratching our head. After an hour I had 2 appointments for the next day and the quote from All Star was $180 and they did the job fine at half the cost of those predators! They saw I could flush my toilets and they started salivating. $17, $1750?? This is just insane. What poor clients have taken these guys word for it and been taken to the cleaners? I can only wonder. I called to explain this whole ordeal to Deanne as she said she was an owner and this experience was one I didn't think she would want other customers to go through. She was again not willing to listen to me, and scolded me for keeping her tech there at my house for an hour and not doing the repair. She talked over me, raised her voice to me and finally told me that "choice home warranty sends over 60 people per day to us and there's nothing you can do to stop that so good luck!!" That was my experience with this company.
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