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| - My review is based on my recent online purchase with the dealership. I will give them credit that the process was smooth and not as painful as other dealerships BEFORE the sale close. AFTER the fact however, the process was very painful. I purchased this car over the phone with the very helpful salesman named Daniel. I explained to him that I will not step foot in the state of Arizona to pick up the car. I will need to register the car in New Mexico and have the vehicle shipped to my state. Simple enough. Daniel was competent to follow directions and shipped the car to NM.
The horrible experience came when I received my 2013 Accord. I don't know what happened, but this dealership is so incompetent. WHY on earth would they register my car in AZ? I have to re-register my car in NM, and since I have a lien on the title, I have to contact Honda Financing to coordinate the re-registration. Now if ANY of you have had to deal with DMV or MVD, you all know what a PITA it is to deal with govt agencies. I have had to make several trips now to the DMV. In addition when this dealership shipped paperwork to my residence to close the sale, they sent confidential info (social security, date of birth, etc.) in an unseal envelope. They sent PERSONAL info thru the email in an envelope that was not even sealed or have tape over the flap. Who does that sh!t other than incompetent or completely dumb person?
Also, when I received my car, gas tank wasn't full, car was dirty (wasn't even washed). Anyone who purchased a new or used car from a dealership...there are things you'd come to expect for playing the game. Things such as full tank of gas with purchase and having your car wash prior to delivery. When I received my vehicle without any of this sh!t, what do you think my reaction was? Anyway I wouldn't do business with this idiotic dealership ever again.
When I contacted dealership about my experience...the sales manager response was "I'm sorry. The best I could do is offer you a car wash and full tank of gas. Bring your vehicle in to us and I'll get it taken care of for you." Hello motherfunker!!! Are you not EVEN listening? I live in NM. Why the fcuk would I drive the car 6 hours to get a wash by your stealership and for a full tank of gas? You gotta be the dumbest fcuker.
Anyways, your experience might be different than mine. I already rated this dealership with all 1s when a Honda representative contacted me about my purchase experience from Showcase.
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