Let me start by saying... we travel ALOT. We have never dealt with such rude and incompetent customer service in our lives. Over the course of two flights (roundtrip) we contacted American Airlines customer service about 7-8 times both over the phone and in person at the airport (customer service desk, gate agent) all regarding the same issue. They all gave us different answers and in some cases flat out incorrect information. We had issues with seats, with bags, but most importantly - when people are paying ...any amount of money for that matter- you address their concerns... in some way. After this awful travel experience we contacted their corporate customer service and got basically... sorry.... can't help... fly with us again please. Even worse... they clearly didn't even read the complaint. In the response they addressed the wrong issue and claimed I was travelling with my wife (I was travelling with my husband)... their lack of concern for customers is evident in the fact that they can't even read their emails fully. The whole process has just been incredibly frustrating... this business should be ashamed of themselves.