I hired Gametruck for the teens at my daughters first birthday party. About halfway through the party their generator had gone down (they bring two) and couldn't get the other started. While i see how this could be bad if it were the main attraction my positive review is in the way they handled it. The Game Coach was visibly upset and quickly got on the phone with the company to figure out quick options. Since the party was short I chose for them to leave at that time. The coach said he would have his manager call me immediately and shortly after he packed up and left i received the phone call. Based upon the situation they did not charge me at all which i felt was more than generous. This kind of customer service is hard to find these days.