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| - I just returned from an 11 night stay at the Courtyard Charlotte Matthews and I was happy with my choice. As a Marriott gold member, about 85% of our hotel stays are at Marriott properties. I had a LOT of choices when selecting my Charlotte area hotel and I usually prefer Residence Inns or Springhill Suites, but I spent some time studying all of the properties and amenities available. I ended up selecting this location because it was low points required, had a Jacuzzi, and had a refrigerator and microwave in the room. Additionally, on multiple review sites, I found pretty good reviews compared to some of the other hotels I was considering. The reviews did not lie.
The location has gone through recent renovations, including a "bistro" which I believe JUST opened. The common areas are really nice, they have a comfortable tv/business area room, a meeting room and the restaurant area. There is a small work out room, an indoor Jacuzzi area, and an outdoor pool, as well as an outdoor fire pit area and nice outdoor relaxation areas. We only used the Jacuzzi which was kept at 100 degrees, but it was more enjoyable just using it still because there is a damaged jet and the others were not pointing correctly so the water was kind flying all over the place when the jets were on. Plus being indoors, it can get a little hot, so we propped the exterior door open to be comfortable a time or two.
Our room was nice, but a little small. I was disappointed that we were not upgraded. As gold members, a room upgrade is common and we were staying for a long stay, so that was a bummer, but the bed was very comfortable. The AC was on full cold when we arrived and we left it that way and asked for extra blankets... that is a hotel treat for us since we don't have AC at home, so we freeze ourselves. The refrigerator worked great, but the freezer part didn't freeze and we ended up not using the microwave at all. We had a couch and a desk and the TV swiveled so you could watch it from the couch or the bed. The sink area of the bathroom was quite small, but it had a little shelf which was helpful. The separate toilet/shower area was actually pretty roomy. The shower had good water pressure and worked well. Paul Mitchell amenities were provided, which I always like!
I was a little disappointed with the cleaning service; not that she did a poor job, but we had added blankets to the bed and she would remake the bed without the blankets so that was kind of frustrating, plus I don't get throwing away the soap every time you clean. We only need the one for the stay. We ended up just getting service a couple of times.
There is also a laundry room with one washer and one dryer. The washer is $1.50 in quarters and the dryer is $1.00, but depending on what you're drying, you may need to do the dryer twice. There is a sign that says laundry supplies are available at the front desk, I didn't see any in the little store but did not ask anyone, we just picked some up at a nearby Big Lots.
Speaking of nearby, this location is about a 15-20 minute drive to Uptown Charlotte, but you are right next to the 485 which circles the whole Charlotte area, so that is super handy. Also there are a TON of restaurants and shopping nearby - lots of chain restaurants, but also some local places, too! Of course, you can grab a bite at the Bistro in the hotel, but one frustration was that we would usually get back at night around 10 and that was right when the Bistro would close. A few times I was wishing they were still open so I could have had a cocktail. I did have breakfast a couple of times when on the go from the Bistro and I recommend the oatmeal! But, they are still getting their bearings so don't go there if you are in a hurry.
There is ample parking and the staff that we interacted with were all very friendly. The only problem we experienced while there is that on our 10th night we got home late, arrived at our room and our keys had been deactivated. So, that was weird. Overall, though, we were happy with our choice and I would recommend this hotel - it's a great value and very comfortable.
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