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  • Walked into Cheesecake on a Friday night, 15 minute wait so that wasn't too bad. Once we were seated, the waiter took maybe 10 minutes to get us water, which wasn't a big deal considering it was relatively busy. Once it came time to order, I ordered what I usually love getting which is the Buffalo Chicken Sandwich.. When it came to our table, I took one bite and noticed that it wasn't quite right. The bun was toasted way too much, to the point where it was like biting into a burnt cracker. Also, there was maybe a pinch of buffalo sauce. Maybe. But I couldn't see it or taste it. So, naturally, I ask the waitress if they could take it back and make it again. She apologized and said she would be happy to have the cooks do that for me. What happens next was down right disgusting. She put my plate on top of someone else's dirty plate with half eaten rice and tomatoes on it, and brought my food back to the kitchen to be made again.. Or so I thought. They ended up just throwing another bun on it and sent my bitten-into sandwich back to me. One thing I learned from working in a restaurant, you never bring someone's food from the table, to the kitchen and back to the table again... You should always prepare a new dish. After that I received no discount, no coupon, nothing but an apology for the burnt bun. Very grossed out and disappointed.
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