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| - Absolutely the worst experience at Glenway. I went there, 10/14/17 Saturday night with my family about 6:30. Things started out fine, seated outside on the patio with a nice crowd. The server got our drink order, OMB Copper, a sweet tea and waters for 3 and that is when thing start to go down hill... she came back with our drinks and we ordered our food. We ordered the shrimp tacos, fish & chips and for my 1 year old son, the chicken fingers with fries. I asked the fingers and fries to come out first. The OMB tasted stale and tap the lines haven't been cleaned in awhile. After about 30/40 minutes ALL of our food came and I asked for extra napkins. With a 1 year old, we needed them. She never brought out extra napkins and the food was absolutely terrible. The chicken fingers we SO burnt, we threw them away and I got the wrong order all together and the fish was paper thin, more breading than fish. I calmly told our server about my concerns. after about 30 minutes I sternly asked to speak to the manager and that is when she told me she thought I was joking when I told about our food. 20 minutes after that Randy came by to talk to us about our experience. He explained that our server was one of his best, she definitely didn't show it that night and that he would "take care of it". We discussed that our bad experience was just and anomaly and does happen often... I completely agreed. I have been going to Glenway on a regular basis for years... not living in the area, I make there about 8 to 10 times a year. I thanked Randy. 15 minutes later he came back, he handed my bill. He didn't take "care" of anything and offered my a 10 dollar gift care to come back... I need to apologize to Randy, because I went off the handle a little with him and used some language that I normally wouldn't use BUT I felt completely insulted and belittled by his lack of effort and offer of the 10 dollar gift card set me off. As a former manager of TWO restaurants, a wing joint in Charlotte and an Italian family restaurant in Pineville, what should have been done is Randy should have apologized, took care of the WHOLE bill and offered any incentive for me to come back. For the record, I will not go back to Glenway and I still tipped the server 20% on our $42.72 bill. Randy's lack of effort and insulting way of NOT to comp a meal, lost this customer.
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